Last Updated: October 9, 2026
This Privacy Policy applies to Shandong Haixi Biotechnology Co., Ltd., located at No. 19, Haiguan Road, Qufu, Shandong, China, and using the VITRIONA name for this website. Shandong Haixi Biotechnology Co., Ltd. is the data controller for the personal information described in this Privacy Policy.
It explains what information may be collected through vitrionamedical.com, how that information may be used, and the choices available to visitors, prospective customers, distributors, and other business contacts.
1. Information We Collect
When you contact us through this website, we may collect information that you voluntarily provide, including:
- Name
- Email address or WhatsApp contact
- Country or market
- Company or business information
- Inquiry type
- Product interests
- Message or inquiry details
- Other information you choose to provide
Certain technical information may also be collected automatically when you use the website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring page
- Pages visited
- Date and time of access
- General website usage data
2. How We Use Your Information
Information collected through this website may be used to:
- Respond to product and business inquiries
- Provide quotations or requested product information
- Process sample, wholesale, distribution, OEM, or private label inquiries
- Communicate regarding potential business cooperation
- Manage customer inquiries and maintain ongoing business follow-up
- Provide customer and after-sales support
- Improve website content, functionality, performance, and user experience
- Maintain website security and prevent misuse
- Maintain appropriate business records
- Comply with applicable legal or regulatory obligations
We do not sell personal information to third parties.
3. Business Communications
When you submit an inquiry, we may contact you using the contact details you provide.
Communications may relate to:
- Product information
- Quotations
- Sample requests
- Order discussions
- Wholesale opportunities
- Distribution cooperation
- OEM or private label projects
- Technical or commercial questions
- Other matters related to your inquiry
Depending on the contact method you provide or request, we may respond by email or WhatsApp. Communications through WhatsApp are also subject to the privacy and security practices of WhatsApp and its service providers.
You may ask us to stop non-essential commercial communications at any time.
4. Cookies and Similar Technologies
This website may use cookies or similar technologies for purposes such as:
- Essential website functionality
- Website security
- Performance monitoring
- User experience improvement
- Website traffic and usage analysis
Third-party services used by the website may also place cookies or collect technical information in accordance with their own privacy policies.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
5. Sharing of Information
We may share information with service providers when reasonably necessary to operate the website or conduct related business activities.
These service providers may support functions such as:
- Website hosting
- Email communication
- Website security
- Analytics
- Technical support
- Customer communication
We may also disclose information when required by applicable law, regulation, legal process, or lawful governmental request.
We do not rent or sell inquiry information to unrelated third parties for their independent marketing purposes.
The website currently uses the following third-party services:
- Google Analytics, loaded through the Google tag, to measure page views and selected website events
- Resend, to deliver website inquiry submissions by email to the configured business recipient
- Cloudflare-based infrastructure, to host, run, and deliver the website
- WhatsApp, when a visitor chooses a WhatsApp link or requests communication through that channel
Each provider processes information under its own terms and privacy practices. The information available to each service depends on how the website is used and how the relevant service is configured.
6. International Data Processing
VITRIONA serves customers and business partners in multiple international markets.
Information submitted through this website may therefore be processed, transferred, or stored in a country or region different from your own.
The third-party services identified above may process information in other countries or regions under their own terms and privacy practices. Cross-border processing is subject to applicable legal requirements.
7. Data Retention
Customer inquiry information is stored in local Excel files and in inquiry emails. Authorized sales personnel use this information to respond to inquiries, prepare quotations, manage customer relationships, and conduct ongoing business follow-up. They may contact customers through the company email system or WhatsApp using the contact details provided.
Inquiry information may be retained on a long-term basis while it remains reasonably necessary for these business purposes, legal obligations, record-keeping, or the handling of disputes. Long-term retention does not mean permanent retention, and no fixed retention period is stated where one has not been established.
Retention periods may depend on factors such as:
- The nature of the inquiry
- Ongoing business communications
- Customer or supplier relationships
- Record-keeping requirements
- Legal or regulatory obligations
- Dispute resolution requirements
Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is handled
Requests will be reviewed in accordance with applicable legal requirements.
9. Data Security
Reasonable technical and organizational measures are used to protect information submitted through this website against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Third-Party Websites
This website may contain links to third-party websites, platforms, or services.
VITRIONA does not control and is not responsible for the privacy practices, security, availability, or content of third-party websites.
Visitors should review the privacy policies of those services separately.
11. Children's Privacy
This website is intended primarily for professional, commercial, and business audiences.
It is not directed toward children, and we do not knowingly collect personal information from children through this website.
12. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in website functionality, business practices, or applicable requirements.
The latest version will be published on this page together with the updated revision date.
13. Contact
For questions, privacy requests, or concerns regarding information submitted through this website, contact info@vitrionamedical.com or use the Contact page at https://vitrionamedical.com/contact/.